When you have completed your order and checked out using our secure server you will be sent a confirmation by email to advise you that we have received your details and your order is being processed. Your order and postage costs will then be confirmed to you.
Please note that although we make every effort to keep our website up to date it is possible that an item offered for sale may be unavailable. In this case we will advise you accordingly. No card payments are taken until despatch of goods.
We endeavour to describe all items as clearly as possible and with the aid of photos give customers a detailed look at the item and condition of item. All items come with a guarantee as original manufacture of the period stated and carry a full return priviledge. However the following conditions apply:
- We must be informed by telephone, or email that the item is to be returned. This must be within one week of receipt of item.
- All items must be returned in the same condition as despatched, ie no disassembly.
- Items must be posted back the same way as sent and marked “Returned Goods – unwanted order”. This is very important when sending back from outside of the EU to avoid delays in customs clearance.
- On receipt of goods returned we will forward a full refund minus postage charges by return.
Payment can be made by cheque in £ sterling or if US dollars check please add $20 to cover UK bank charges, International money order (orderable from any Bank), US dollar travellers cheques.
Safe and quickest payment can be made by direct bank transfer. (please ask for our details)
Cash in £ sterling or US dollars can be sent by registered post only.
We accept Mastercard and Visa credit cards. However, there is a 3% administration charge for this service.
Lay Away Plan
We offer a Lay Away Plan on all orders. Please contact us for details
Relevant post and packing charges will be added on confirmation of your order. Military Antiques can take no responsibility for any damage or breakages which occur during transit of goods ie glass, china. Although every effort is made to pack items safely for posting.
All items are sent by Parcel Force (air) unless otherwise requested.
We can offer courier services for higher value items.
Your Legal Rights
All customers have the legal right to cancel the contract. In order to cancel you must inform us within a period of 7 days starting on the day after the goods are received by you. In case of cancellation, we will return the payment to you within 30 days of the cancellation. If the goods have been despatched to you, prior to cancellation, you should return the goods to us at your cost. If the goods are not returned, we will collect them and deduct the direct cost from the refund. Our policy is to give customer satisfaction – so if you have any problems please contact us and we will do whatever we can to help you